Shipping and Return Policy

Thank you for getting rigged with RAILBLAZA! We hope your purchase meets your satisfaction. If you do encounter issues, our team is here to help. Most products can be returned within 30 days of purchase. Approved returns are resolved with a refund or store credit, confirmed by our team after inspection.

Please note that you must meet the following requirements to make a return:
  • The product must have been purchased within the past 30 days
  • The product may be opened, but must be in its original packaging with all parts and hardware
  • The product must be unused and free of damage
  • You must have the receipt or proof of purchase
  • You must obtain a Return Merchandise Authorization (RMA) from RAILBLAZA
Please contact us to obtain a Return Merchandise Authorization (RMA). There are several ways you can reach us:
  • Contact us through our online contact form
  • Call 1-800-326-9775
  • Email [email protected]
Once you have your RMA, send your return with your proof of purchase to:

RAILBLAZA Returns
509 John Ross Ct.
Pelzer, SC 29669

Please include your RMA number on the outside of the box for faster processing. Once your return arrives and is inspected, our team will confirm your refund or store credit.

Shipping Charges

Original shipping charges are non-refundable for change-of-mind returns, and you pay the cost of shipping the return to us. If we shipped the wrong item or a defect has been verified, RAILBLAZA covers the return shipping and will send you instructions.

Free standard shipping on orders of $100 or more (before tax) to the contiguous 48 US states. Orders under $100 ship for a flat $12.98. Shipping options and costs for Hawaii, Alaska and US territories are shown at checkout.

Most in-stock orders ship within 1–2 business days. We email shipping and tracking details when your order ships, and you can also view them in your RAILBLAZA account.

Damaged Items

Please notify RAILBLAZA immediately if you receive a damaged product. We will work to right the situation as quickly as possible.

Sale Items

Sale and promotional items may have different return conditions. Please contact us to confirm before sending a sale item back.